September 25

Yesterday was too horrible of a day to even report on it, the most despicable of the despicable were on hand to spread their anger and hate.

Today was less volatile, but more prone to stump dummies ("stump dummies" is a term coined to refer to dummies who are so easily stumped by the simplest issues). I had one kind of stump dummy whose tactic involved repeating his request again and again throughout the conversation, while their request is being fulfilled. He was late and wanted his late fees removed, so I of course told him if he paid to be current we could waive his late fees. Unsurprisingly for a first response, he reaffirmed that he wanted a credit after agreeing to make a payment.

I went through with the payment, which involved verifying his payee, payee's account number, and the amount. Each of these steps was met with a reiteration that he wanted to make a payment and get a credit for his late fees. When I finally got that over with and offered him a confirmation number, he declined and told me that he just wants a credit for his late fees. I again repeated my awareness of the situation, and that I was in the process of doing exactly that.

Even when I was done and confirmed that the credits were issued, he resummarized for me his intention in calling to have those same fees removed. All throughout the fucking call, it was like pulling teeth just to do the simplest task, which was constantly interrupted by him repeating why he was calling. I'm just calling because I want you to reverse the late fees!