The parents have failed us

The parents of at least the last few generations have completely failed us, neglecting to raise children with manners and humility. Instead we're trapped with proud and rude idiots who insist on having things their way, no matter how unrealistic or unreasonable. It doesn't matter to them that their behavior defies logic, because the bottom line is it's what they want and they want it now.

I could kill the moron who made up the phrase, "The customer is always right" (who, by the way, is early 19th century French hotelier César Ritz). This seemingly innocuous phrase of the last century has become a mantra for dumbass shoppers everywhere, and people--hold on, I can't believe this... People actually bring themselves to truly believe that whatever they say is right, that whatever the want is justified, NO MATTER WHAT, and when they are told otherwise, they unleash the asshole within.

Can you imagine me going to McDonald's and telling them I don't want them to use the mayonnaise they use, I want a special brand because I like the taste better? No, I can't use your mayo, I don't like the taste, I WANT MY MAYONNAISE! I am starving, I have kids here starving, I don't understand why I just can't have the sandwich the way I want it. Do you know how long I've been coming here? So what you're saying is, screw you and your mayonnaise, we don't need your business? Cuz I can go to Burger King!

Seems silly to have a conversation like the one above, and I think so, too, but I have them all day long, and it would probably surprise you how many people just make anything up and yet get mad when it's not the way things work in reality. And they seem so offended: "You mean to tell me you can't do what I just made up? But it's what I want, it's what I made up!" Well, good for fuckin you, but if you want to be productive with your life, why not ask me what solutions we offer to your problem and pick one?

"But Mike!" you say, "If these people are all asking for the same thing, why doesn't your company just accomodate them? It sounds a little more like you're the asshole!"

Not so, my naïve friend, many many many many many many people have completely unique requests, and plenty more after them with have their own bizarre inquiries (of course, not bizarre to them, only to everyone else on the planet). And how wrong are we to not give them what they want, even if it compromises that same transaction for every other customer!

While writing this entry, I must've have spoken with 4 or 5 people, all but 1 of which were rude. The last one was extremely rude, he wanted us to give him very sensitive information over the phone the we NEVER release; he asked why we can't release it, but right when I started to answer he interrupted, pretending to be nice, laughing as he continued expressing how flabbergasted he was that we couldn't give him the information he wanted; I kept trying to interject to answer him (cuz what else are we here to talk about?) but he just steamrolled right over me, dramatically agonizing over our lack of service; I finally told him I'm trying to get a word in to answer him but with no success, and OF COURSE this also offended him and he decided to end the conversation, left with the impression that we are uncooperative with our customers (cooperative meaning we gave him whatever he wanted); what irony after having just written this entry that I had to deal with someone exactly like that!

And I just had another call with this rude, old guy who's talking so loud and is so excited with himself I literally had a tough time trying to answer his questions because he's constantly talking over me! YOU PEOPLE ARE RUDE!