August 9, 2009

This customer purchased a car on his card and wanted to know if we would insure the car for a few days until he officially got insurance since he used his card. I told him no, we only insure car rentals paid for with the card, not a new car. “I know I have car rental insurance, that’s why I’m calling to see if you have car insurance,” he said, and went on to restate why he was asking. I would again answer, and he would repeat exactly what's quoted above, and I'd answer, and he'd repeat, and this continued for a while before the cusomter finally hung up.